1.1 Items must be unused and in the same condition as received.
1.2 The return period is within 30 days of the date of purchase.
2. Return Process:
2.1 Contact our customer service team at sales@aishouston.com / (281) 591-2211 or (832) 554-7920, to initiate the return process.
2.2 Provide the order/invoice number, item(s) and quantity to be returned, and reason for the return.
2.3 Our customer service team will guide you through the return process and provide a return material authorization number if necessary.
3. Shipping and Handling:
3.1 Customers are responsible for all shipping costs unless the return is due to an error on our part.
3.2 We recommend using a trackable shipping method to ensure the safe return of the items.
4. Refund or Exchange:
4.1 Upon receiving and inspecting the returned items, we will process a refund to the original method of payment or provide an exchange, as per your preference. For terms accounts a credit memo will be issued.
4.2 Refunds may take 5 to 7 business days to reflect in your account.
5. Exceptions:
5.1 Certain items, such as personalized or custom-made products, are not eligible for return unless there is a manufacturing defect.
6. Damaged or Defective Items:
6.1 If you receive a damaged or defective item, please contact us within 48 hours for assistance. We will replace the item or issue a refund.
7. Restocking Fee:
7.1 A restocking fee of 20% may apply in certain cases. This fee will be communicated to you before processing the return.
8. Courtesy/Credit Card Handling Fees:
8.1 Please note that Courtesy/Credit Card Handling Fees are not refundable as part of the return policy.
9. Contact Information:
9.1 For any questions or concerns regarding our return policy, please contact us at sales@aishouston.com / (281) 591-2211 or (832) 554-7920.
10. Policy Changes:
10.1 We reserve the right to update or modify our return policy at any time. Changes will be communicated through our website or other appropriate channels.
